Public Education

Telephone device for the Deaf/Hearing Impaired (TDD) machine: This machine is similar to a computer, encodes messages into beeping sounds which are sent over the phone lines to be received and displayed by another TDD machine. We have five TDD machines at the 911 communications center.

RUOK Computer: A computer system that offers senior citizens and home bound persons in our community the protection and feeling of safety inspired by a phone call on a daily basis, checking their welfare.

Language Line: Language service is used in translating any language barriers that the dispatchers may encounter. This service is offered to all Public Safety personnel through the 911 communications center.

We welcome any groups that are interested in touring the 911 Communications Center. We will go out and speak to the community as to our capabilities.

Anytime the schools would like us to speak, we welcome the opportunity to educate students on 911. The public is welcome to call the non-emergency phone line 542-9911 to schedule a tour of the 911 Communications Center.

If possible, don't hang up until the dispatcher is through talking with you.
If the patient is on medication, have the medicine out for the paramedics.
Write down the name and phone number of his/her doctor.
Remember, the paramedic is on the way immediately after the Code 1 or Code 2 is determined, the rest of the questioning is to better prepare the paramedics upon their arrival.
Help the paramedics identify your location (e.g. turn lights on, flag down). Also make sure your house is well marked with your house number (e.g. big numbers, numbers on both sides of your mailbox).
If it is a crime related call, give the Communications Officer as much information as possible (e.g. description of a person - race, sex, hair color, shirt/pants color, approximate height/weight). The direction of travel, time of incident, armed or unarmed, how many violators involved, any injuries, what was the make/model/color of vehicle, etc.
If it is a fire related call, give location (e.g. address, nearby roads, buildings, or landmarks), size of the fire, what type of fire (e.g. grass, house, vehicle, woods, electrical, chemical), if in a structure - where in the house (kitchen, a bedroom, etc.), is anyone trapped inside, any injuries.

July 27, 2010 Community Education Meeting 9:30am Wellston Center Warner Robins

August 04, 2010 Perry Leadership and Community Education 1:00pm Houston 911 EOC

If you have a cellular phone, please help be the "extended eyes and ears" of Houston County, If you see any situation that looks like it might need a medical, fire, or police unit, please call 911. There will be no charge to your phone.

Copyright 2009 - 2010 Houston County Emergency Services. 200 Carl Vinson Pkwy Warner Robins GA 31088
Questions or comments? Email or call (478)542-9911.