Captain Harlowe Division Commander

200 Carl Vinson Pkwy

Warner Robins GA 31093

Mission Statement

We, the men and women of the Houston County Sheriff Department Communications Division, are dedicated to improving the quality of life in our community by providing an effective channel of communication between the public and public safety providers.

We are committed to providing a professional response to each call for service that is caring and helpful.

We are responsible for the uninterrupted flow of information in the area of emergency services communication.

We are organized, trained, and committed to maximize effective and efficient public service and to maintain a positive work environment.

We work to fulfill our mission in a manner that inspires the public's trust and confidence and protects the Constitutional rights of each citizen.

Primary Mission
To receive emergency and non-emergency calls from Houston County citizens and dispatch the appropriate agency to the appropriate location in a professional and timely manner.

Serves 10 different agencies: 4 Law Enforcement (3 city police departments, Sheriff), 4 Fire (3 city fire departments and county fire - Houston County Emergency Management Agency HEMA), Emergency Medical Services (ambulances), Robins AFB.

Houston County E-911 operates as a central dispatch for all of Houston County. This means that all (emergency and non-emergency) official contact with any police, fire, or medical unit must be requested through the E-911 system. Communication Officers are no longer located at the individual agencies; they are consolidated within the 911 center.

"E" stands for Enhanced 911. This gives the center the ability to determine the exact location of the call. All calls are recorded and a printout is also maintained. If you have not called 911 to verify your address and telephone number, feel free to do so to ensure a proper response. The "E" in not dialed.

Did You Know?
E-911 service is available at all pay phones with no charge required.

If you call and have to hang up for whatever reason, our dispatchers will call you back to ensure your safety.

If you are in trouble and cannot talk, and do not wish for a call back, leave the line open and a police unit will be dispatched to your location.

When you are in a crisis situation, stay calm, and answer the Communications Officers questions. The quicker the dispatcher can evaluate the situation, the quicker help will arrive. Understand that as soon as the urgency of the situation is determined by the dispatcher, the unit is notified and is already on the way, yet the dispatcher will continue to ask questions to better inform the unit en route to your location. Human nature has it that in a state of panic or distress, we all lose a certain degree of control. This is intensified when we are in a situation when we must speak with a nameless, faceless person on the other end of a telephone. It is our Communications Officer's job to provide that control, while reassuring the caller and assessing the situation.

Copyright 2009 - 2010 Houston County Emergency Services. 200 Carl Vinson Pkwy Warner Robins GA 31088
Questions or comments? Email or call (478)542-9911.